It’s clean when you walk on the rooms are nice big and clean

My dad is currently being treated at sky cannon actuate care. In the 2 weeks he’s been at this facility. CNA’s like Megan, Mel, Alexis, and another kind young CNA who her name scapes me at the moment, and director of nursing Nannette and her assistant Caroline, Annabelle case manager, therapist and care staff danino have been very kind and supportive of my father’s plight with his cancer. He was diagnosed with rectal cancer 2 years ago. The past 10 months after his completion with chemotherapy he had developed a severe case of neuropathy and muscle atrophy. He was placed in this facility to helped him recover and regain his strength to continue with his rehabilitation to take on the next phase of his cancer treatment. I can thank enough to these group of professional healthcare workers that make my dad push through to get better and motivate him to leave walking out from there and go to the next stage of treatment. Thank you for your support Anthony Amezcua

You have one of the BEST CNA working for you She is a very young girl her name is Serenity My mom loved the way she treated her My mom didn’t want to leave your facility She loved the food and the nurses there Except one African American nurse at night My mom said she was very rude and never gave her medicine on time and the nurse lied saying that my mom got her Percocet already My mom was so mad that she started crying. my mom told her Iam not crazy I know you didn’t give it to me The head nurse had to be called in to take care of the situation Just be careful with the night nurses they maybe taking the pain medicine for themselves That’s the only thing that went wrong at your facility was that night nurse I can’t remember her name but it should be on her record The reason I chose your facility was because you had a 5 star and it was worth it My mom was very happy there Except for the night nurse

Update: No one answers the phone when your mother is taken to the emergency room. Rated five stars(?) by Medicare but the staff doesn’t respond to calls so my mother peed herself.

Employees are very kind and helpful

II am angry, heartbroken, and devastated by what my family has experienced at Skye Canyon Acute Care. My father was a patient there and repeatedly complained of chest pain, difficulty breathing, and worsening symptoms. We trusted that these concerns would be recognized and addressed appropriately. Instead, when my family arrived and saw how critically ill he appeared, we insisted that his vital signs be checked. His blood pressure was found to be dangerously low, and his oxygen levels were severely decreased. He was immediately transferred to the hospital, where he was admitted to the ICU with sepsis, significant cardiac injury, kidney complications, and respiratory failure. (None of these symptoms existed prior to his stay there.) Today, he is fighting for his life. As his daughter, it is impossible not to wonder whether earlier recognition of his symptoms and a faster response could have changed the outcome. Families place their trust in healthcare facilities to recognize serious changes in a patient’s condition and to act quickly when someone is clearly deteriorating. Watching my father struggle to breathe, become unable to eat or drink, require sedation, and face the possibility of mechanical ventilation is something no family should have to endure. I am sharing our experience because patients who report pain, breathing difficulties, weakness, or worsening symptoms deserve to be heard and thoroughly evaluated. I hope no other family has to sit beside their loved one in an ICU wondering if earlier intervention could have made a difference.

I am angry, heartbroken, and devastated by what my family has experienced at Skye Canyon Acute Care. My father was a patient there and repeatedly complained of chest pain, difficulty breathing, and worsening symptoms. We trusted that these concerns would be recognized and addressed appropriately. Instead, when my family arrived and saw how critically ill he appeared, we insisted that his vital signs be checked. His blood pressure was found to be dangerously low, and his oxygen levels were severely decreased. He was immediately transferred to the hospital, where he was admitted to the ICU with sepsis, significant cardiac injury, kidney complications, and respiratory failure. (None of these symptoms existed prior to his stay there.) Today, he is fighting for his life. As his daughter, it is impossible not to wonder whether earlier recognition of his symptoms and a faster response could have changed the outcome. Families place their trust in healthcare facilities to recognize serious changes in a patient’s condition and to act quickly when someone is clearly deteriorating. Watching my father struggle to breathe, become unable to eat or drink, require sedation, and face the possibility of mechanical ventilation is something no family should have to endure. I am sharing our experience because patients who report pain, breathing difficulties, weakness, or worsening symptoms deserve to be heard and thoroughly evaluated. I hope no other family has to sit beside their loved one in an ICU wondering if earlier intervention could have made a difference.

Very professional and courteous staff is really nice very caring

Because of there poor care of my loved one, she died after I pushed this place to get an ambulance to take my mother in law to the hospital. I pushed the nurse button 3 times and no response. When I went to the nurse station no one was there except a girl dressed iis regular clothes and she was not a nurse. I told here need help and she didn’t do anything. I saw 3 persons about 30 yards post the nurse station wearing scrubs and I went and stood trying to get them to ask me if I needed help, they just keep chit chatting and ignored me. I finally asked them to get my mother in law an ambulance and they never replied back. So I said I’m going to have the receptionist call me an ambulance, then one of them asked me if she could help me. Then she followed me to the room and I told her mother in law couldn’t breathe and to get her an ambulance. I was told that they can’t do that without their doctors permission. So I said where’s the doctor? They said they don’t have an onsite doctor and they couldn’t reach him. I said that I’ll call for an ambulance myself. Then they said the doctor replied back to their text and they can now order an ambulance. The paramedics came and transported her to the ER at a hospital. The ER told me she was having a heart attack. They stabilized her several hours later and moved her to ICU. The next day she died in the ICU. This facility is no good, do not have a love one placed in this facility. Plus their employees lie about workers titles and they never return voicemails.

I had a terrible experience here. The facility looks nice (but dated) and clean, they have a large rehab facility, but there was a CNA who was was so awful to me it was just traumatizing. And instead of the nursing superiors backing me up, five people piled into my room to gang up on me and all yell at me at once! I am completely physically disabled and bedbound from juvenile autoimmune arthritis. To have five people coming to yell at me at 8 in the morning because I was upset about being woken up by being grabbed by the arm without my permission while I was sleeping is frightening to say the least! There were quite a few CNAs there who were very rude to me, but this one was just beyond anything. What happened is, this woman, ironically named “Patience”, barged into my room, turned on all the lights, shouted “Good morning!”, grabbed my arm and tried to take my blood pressure before I was even fully awake. Being touched in any way without your permission is legally ASSAULT, so I was very disoriented and disturbed by being assaulted first thing in the morning and I automatically drew my arm back and shouted in distress. Instead of apologizing, Patience kept trying to grab me so I yelled at her to get out of my room. But instead of leaving she began to yell back. Then the nurse and the nursing supervisor came in and I told them what happened, as calmly as I could given the circumstances. But instead of getting Patience out of my room they also started berating me, two more CNAs came in, and then Patience started SCREAMING at me. I felt extremely threatened and attacked and without thinking I tossed my cup of cranberry juice at her. Not the cup, just the juice. But most of it landed on the supervisor. (Who by the way, was either stupid or insane or both, since she kept insisting that I was in a hospital, not a skilled nursing facility, and it was an “acute care” NOT “POST-acute”. I tried to explain her mistakes but she refused to listen to me.) They acted as though I had thrown a deadly weapon, rather than some completely harmless juice, and took away everything within reach, including my CALL BUTTON. I am completely disabled and CANNOT get out of bed without excruciating pain. Despite this they left me completely stranded after threatening to call the police on me. I told them if they did that I would be pressing charges for assault. So they all left me with no assistance in my room. After a while I had to go to the bathroom but I had no way to call for a bedpan. They wound up not calling the police. Smart move because I obviously had a better case than they did. Instead I called the police after they gave me the phone back a couple hours later. I will leave it to your imagination as to how I dealt with the bedpan situation. The next day they made me go to a hospital, for no reason. From there I went to a different SNF because I obviously would NEVER go back to Skye Canyon. Besides that, they take blood draws two times a week which is completely unnecessary and probably dangerous because that is a LOT of blood loss. I even asked the doctor why they did that and she gave a very generic answer that they are “checking for diseases.” Well, yes, that is ALWAYS what blood draws are for, but it does not answer why it needs to be done that frequently in a non-acute, long term facility. I told the doctor as much and that I would not be doing them if that was the only explanation she could give and she said OK. Also, in my last blood tests I was anemic so it’s very dangerous to be giving that much blood that frequently. It is my right to refuse any medical procedures so I refused to get the blood draws (which were done at 2am for God knows why), but the nurse gave me a VERY hard time about it even though I explained everything as above. She said I at least had to do it once a week, but that is still too much and unnecessary, so I still refused.

Very friendly and cooperative staff

10 great place

Very great staff, always willing to help. They helped me to where I could walk out of here and go home.

Very friendly staff and everyone goes out of their way to assist

Great staff. Friendly and competent. Very attentive to patient. Food is very good and plentiful

Most everyone was so pleasant and kind. There was one CNA that was not but we really enjoyed especially Megan and Sarah. Very nice to have met and worked with you

My brother, who is mentally challenged from birth, has been in and out of this rehab and hospitals waiting to have his prostate removed or reduced. It will be about two months when we are , hopefully , able to go back home. These folks are the best. Everyone is loving and caring. I feel very comfortable with him here. The food is good, gained lbs, and the activities are really fun, especially if you dont like TV. Don’t hesitate to send your loved one here.

I’ve had the pleasure of meeting a few members of your team, and they have been exceptional. Based on that experience, I am confident the rest of the staff reflects the same level of excellence. The facility itself also offers a consistently warm and welcoming atmosphere from the moment you enter.

The staff is very helpful and patient. They are really informative when questions are asked about treatment and any future plans. The staff made my mother-in-law feel safe and cared for. I recommend this facility.

My husband is a patient at Skype Canyon Post Acute Center. The customer service/care is phenomenal. My husband is well taken care of, which makes me happy.